Product Returns and Exchanges

All returns must have an RA (Return Authorization) number. You can request an RA number by calling 1-877-416-6491 or (920)569-4943. If any of the items you purchase from Fireplace Screens Etc. is defective, we will be happy to provide a replacement for you. Please e-mail or call us for return instructions.

All items returned under this policy are eligible for a refund. The full purchase price, minus a re-stocking fee of $10 or 10% (whichever is higher), will be credited to the same form of payment used in the original purchase. As a one-time courtesy, you may avoid the re-stocking fee by accepting an in-store credit to be applied toward your next purchase from Fireplace Screens Etc. of equal or greater value. Return shipping costs are the responsibility of the customer (unless the merchandise is defective, damaged in transit, or a result of our error). Therefore customers should insure all returns for the purchase price of the product to protect you in the event of loss or damage.

Should you receive a product that appears to be damaged in-transit, please contact us immediately. Be sure to have your invoice, order number and shipment tracking number available. We will file a claim with the carrier and order a item replacement for you.

Special attention is needed for products shipped by motor freight. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing off on the shipment.

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