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Ordering

Shipping


Privacy & Security

 

 

Shipping Costs & Information

Shipping
UPS Ground and FedEx Ground are our standard methods of shipment to destinations within the 48 contiguous U.S. states. Please call us for shipping options to Alaska and Hawaii. Sorry, we do not ship internationally. Many products ship directly from the manufacturer. Most in-stock items will ship in 3-5 Business days.

Shipping Rates are as follows:
Order Cost:

  • $0.01 to $9.99 = $8.95
  • $10.00 to $18.99 = $9.95
  • $19.00 to $27.99 = $10.95
  • $28.00 to $37.99 = $11.95
  • $38.00 to $48.99 = $12.95
  • $49.00 to $58.99 = $13.95
  • $59.00 to $68.99 = $14.95
  • $69.00 to $78.99 = $15.95
  • $79.00 to $88.99 = $16.95
  • $89.00 to $98.99 = $17.95
  • $99.00 and up = FREE SHIPPING!

    APO/FPO Addresses
    Unfortunately we are unable to ship any of our products to APO/FPO addresses. We apologize for this inconvenience.

    International Shipping

    At this time, FireplaceScreensEtc.com only ships to addresses within the U.S. States. Sorry for the inconvenience!

    Out of Stock Merchandise
    If for some reason an item on your order is temporarily out of stock, we will give you a call or send you an email. At that time, you can decide whether you want us to backorder the item for you and hold your order. Then as soon as the backordered item becomes available, it will be shipped.

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How to Place an Order Shopping online at FireplaceScreensEtc is convenient and extremely secure. Use your credit card and order right here. Our secure servers protect credit card information or other billing information you provide. When you order online, we will send an e-mail confirmation of your order and the tracking information once your order has been shipped.

It is our policy to charge the credit card you provided, in full, at the time of purchase. We also collect applicable sales/use tax on merchandise sold in the state of North Carolina.

Phone
We are happy to take your order and discuss your options over the phone. If we happen to miss your call, please leave a message. Your call will be returned within 1 business day. Call toll free: 1-877-416-6491 (United States Only).

Fax
You may fax your order to us at 704-455-4952. Your fax should include "Bill To" and "Ship To" information, the product codes, description and price, quantity, method of payment, and a phone number where we can contact you. Missing information will delay the processing of your order.

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Product Returns & Exchanges Your satisfaction is Guaranteed! If you are unhappy with your purchase from FireplaceScreensEtc you may return the item(s) for a refund or exchange within 30 days of your receipt. The item(s) must be in new condition, unused and in original packaging material.

All items returned under this policy are eligible for a refund. The full purchase price minus the original shipping fees will be credited to the same form of payment used in the original purchase. A re-stocking charge of up to 20% may also apply. Return shipping costs are the responsibility of the customer (unless the merchandise is defective, damaged in transit, or a result of our error). Therefore customers should insure all returns for the purchase price of the product to protect you in the event of loss or damage.

All returns must have an RA (Return Authorization) number. You can request an RA number by calling 1-877-416-6491 -or- 704-455-4936. If any of the items you purchase from FireplaceScreensEtc is defective, we will be happy to provide a replacement for you. Please e-mail or call us for return instructions.

Should you receive a product that appears to be damaged in-transit, please contact us immediately. Be sure to have your invoice, order number and shipment tracking number available. We will file a claim with the carrier and order a item replacement for you.

Special attention is needed for products shipped by motor freight. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing off on the shipment.

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Order Cancellations We will accept order cancellations within 24 hours of placing your order. Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must contact us at 1-877-416-6491 or- 704-455-4936. We will not accept a cancellation request via e-mail or fax. FireplaceScreensEtc will attempt to accommodate your request but cannot guarantee cancellations made more than 24 hours after your order was placed.

Refused shipments are considered to be merchandise returned without an RA number.  In this case you will be responsible for the original shipping charges, return shipping charges and any other fee levied us by the shipper because of the refused shipment.  Additionally a 20% re-stocking fee may apply.

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How to Change Your Order If you need to change something about your order, such as shipping address, color, product or quantity, simply call FireplaceScreensEtc at 1-877-416-6491 or 704-455-4936. A customer service representative will ask for your order number. If you do not have that handy, your name and "bill to" information will be required. It is our policy to send an e-mail confirming the change on the original order.

Since your items could possibly ship the same day you placed your order, we cannot guarantee your change will be made. FireplaceScreensEtc will notify you immediately if a change cannot be made.

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Payment Methods We Accept
We accept the following methods of payment:

Visa   Master
Card    Discover Card    American Express  
PayPal
We do not accept personal checks.

Purchases made at FireplaceScreensEtc.com will appear on your credit card as charges from "Fireplace Screens Etc, Inc."

It is our policy to charge the credit card you provided, in full, at the time of purchase. We also collect applicable sales/use tax on merchandise sold in the state of North Carolina.

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Sales Tax

Since FireplaceScreensEtc is based in North Carolina, we are required to collect 7% sales tax on all products shipped to a North Carolina address. If your purchase is not shipped to an address within the state of North Carolina, you pay NO SALES TAX!

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Invoices
FireplaceScreensEtc will e-mail an invoice of your purchase to the address you provided during your order. Your invoice will show a purchase made from our website name, FireplaceScreensEtc.com, listed as well. Your credit card is charged on the date of shipment and your invoice will show your order paid in full.

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Personalized Messages with Your Order

Customers occasionally request personal messages to be attached to their order because it is a gift. Since most of our products ship directly from our manufacturers' warehouses, we are unable to supply a personalized message with the actual product. We apologize for this inconvenience.

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Shipping Methods

We pay for ground shipping to your door, anywhere in the contiguous United States. UPS and FedEx Ground
UPS and FedEx Ground are our standard methods of shipment to destinations within the 48 contiguous states. Expedited shipping AND shipping to Alaska and Hawaii are available. Please call 1-877-416-6491 or 704-455-4936 for pricing and details. Please note: Deliveries cannot be made to a P.O. Box, a physical street address is required.

Motor Freight Delivery
When your product is too heavy or too large to ship via UPS/FedEx, a motor freight carrier will be used. If your purchase is being delivered via a motor freight service, you will be contacted by the freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. All shipments delivered via motor freight are brought to the curbside only (unless additional services requested at customer's expense). Please note the following important details about Freight Delivery:

1) You will be responsible for moving the item into your home once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside (some will do so if you ask politely and offer a nice tip).

2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order.

Please notify us at the time of order if you would like to arrange inside delivery. We will get an estimate for this extra service. You are responsible for paying these extra charges.

It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing and taking possession of the shipment.

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International Shipping

At this time, FireplaceScreensEtc only ships to addresses within the United States. We apologize for the inconvenience.

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Delivery Times

FireplaceScreensEtc indicates most products ship within 3-10 business days after your order has been placed. This is a standard time frame (excluding weekends and Holidays) and often times, products ship sooner. Some specialty items require additional shipping times.  The specific shipping delay time is noted by each item in our store. Please be sure you know how long an item takes to ship prior to placing your order.

We will provide you tracking details and the means of transportation via e-mail when your order ships. For motor freight transportation, the carrier will contact you 1 - 2 days prior to delivery to make a delivery appointment. Please keep in mind, motor freight carriers will only deliver to the curbside unless you requested inside service.

During the height of the busy season, you may find products to be delayed. If a product is delayed beyond our normal shipping times, we will notify you and give you an option to continue to wait, change or cancel your order. We provide periodic updates regarding backordered products to keep our customers informed about their purchase.

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Our Security Pledge To You
All online transactions at FireplaceScreensEtc are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no
riskier for consumers than traditional "low-tech" transactions."


We personally order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

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